Sharing and building Solution Focused practice in organisations
For those, who are interested to gain more while doing less..
Latest Activity: Feb 25, 2013
Started by Ramu Iyer. Last reply by Randa Fent Mar 31, 2012.
Started by Katalin Hankovszky. Last reply by Hans-Peter Korn Dec 14, 2010.
Started by Kamila Novakova. Last reply by Kamila Novakova May 21, 2008.
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as part of a larger programme we want to introduce customer orientedness in a central services department of a large organisation. We have planned workshops on solution focused working and communication techniques. One of the themes is to bring the people from a more bureaucratic way of thinking to a more customer focused way of acting. Does anyone have intresting exercises/approaches/schemes that we can use to help people discover other ways of thinking and acting about people-formerly-known-as-difficult-respondents, beside the scaling and sparkling moment approaches ?
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